Learn effective communication with technical teams, to keep engineers productive and building the right thing.
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Why do our technical projects keep slipping? Why are the engineers I work with annoyed when I try to talk to them? Why are they resistant to coming back into the office? Why can’t they appreciate the strategic importance of what we’re building?
If you’ve ever asked yourself any of those questions – consider that the problem might not be with your engineers, but with how you communicate with them. Managers, project managers, or anyone who depends on technical teams need to understand how engineers think differently – and how to communicate with engineers to maximize their productivity and their morale.
This course is taught by Frank Kane, who brings his experience as both a senior manager and as a senior engineer at Amazon headquarters. Frank’s seen the challenges of communication between engineers and non-engineers from both sides of the table, and shares his insights on how to empathize with engineers to communicate more effectively. You’ll join 700,000 learners who have gained technical and managerial skills from Frank.
Better communication with engineering leads to more realistic project schedules, a more productive team, and an assurance your team is building the right thing. Some specific topics we’ll cover include:
- Introversion vs. extraversion, and how to create an environment conducive to both
- Communication challenges arising from a focus on the big picture vs. a focus on technical details
- Optimizing your communication style to keep engineers productive
- Soft skills vs. hard skills, and the communication challenges that arise
- Navigating cultural, language, and geographic barriers
You’ll also get four hands-on activities, including a role-playing exercise of a difficult meeting with a lead engineer. You’ll get to practice and apply what you learn.
This course is aimed at non-technical staff that depends on engineering teams to deliver results – managers, project managers, or anyone else on the business side. Understanding what makes engineers tick goes a long way in building a more productive working relationship with them. Hope to see your enrollment!
Reza Pakdel
Valuable insights into communication challenges in managing software development teams even for those of us who used to be programmers. Frank suggests ways to work with engineers while minimizing their focus zone distractions.
David Read
Excellent, great perception to engineers and management, interactions. I think more people, groups, should watch this.
Jose Garciacapella
The author provide everyday examples to ensure that we understand his point.
Frank Kane
Author
Our courses are led by Frank Kane, a former Amazon and IMDb developer with extensive experience in machine learning and data science. With 26 issued patents and 9 years of experience at the forefront of recommendation systems, Frank brings real-world expertise to his teaching. His ability to explain complex concepts in accessible terms has helped over one million students worldwide gain valuable skills in machine learning, data engineering, and AI development.
Buy This Course
Lifetime access to all videos and materials for this course with a one-time payment.
Introduction
The Dangers of Stereotyping Engineers
Lesson 2 of 3 within section Introduction.
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Introversion vs. Extraversion
Lesson 3 of 3 within section Introduction.
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Communication Challenges from Differing Priorities
Technical Problems vs. Business Problems
Lesson 1 of 6 within section Communication Challenges from Differing Priorities.
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Tension from Short Term vs. Long Term Focuses
Lesson 3 of 6 within section Communication Challenges from Differing Priorities.
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Thinking Big vs. Detail Orientation
Lesson 4 of 6 within section Communication Challenges from Differing Priorities.
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Combating Inertia and Resistance to Change
Lesson 5 of 6 within section Communication Challenges from Differing Priorities.
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ACTIVITY: Different Views of a Project from Engineering and Management
Lesson 6 of 6 within section Communication Challenges from Differing Priorities.
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Engineering Communication Styles
Navigating Technical Jargon
Lesson 2 of 5 within section Engineering Communication Styles.
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Time is Precious – Especially to Engineers / Brainstorming with Engineers
Lesson 3 of 5 within section Engineering Communication Styles.
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Different Focuses in Communication
Lesson 4 of 5 within section Engineering Communication Styles.
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ACTIVITY: Prepare for a Meeting with Engineering
Lesson 5 of 5 within section Engineering Communication Styles.
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Soft Skills vs. Hard Skills
Engineers are Results-Driven
Lesson 1 of 5 within section Soft Skills vs. Hard Skills.
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Resistance to Collaboration
Lesson 2 of 5 within section Soft Skills vs. Hard Skills.
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Taking Experience Into Account
Lesson 3 of 5 within section Soft Skills vs. Hard Skills.
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ACTIVITY: Get Engineers Interested in an Upcoming Meeting
Lesson 5 of 5 within section Soft Skills vs. Hard Skills.
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Other Communication Challenges
Giving and Receiving Feedback with Engineers
Lesson 1 of 6 within section Other Communication Challenges.
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Lesson 2 of 6 within section Other Communication Challenges.
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Language and Cultural Barriers
Lesson 3 of 6 within section Other Communication Challenges.
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Communicating with Remote Workers
Lesson 4 of 6 within section Other Communication Challenges.
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Universal Communication Tips
Lesson 5 of 6 within section Other Communication Challenges.
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Conclusion
Lesson 1 of 2 within section Conclusion.
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Lesson 2 of 2 within section Conclusion.
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